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Missing Part D enrollment does not always mean your customer loses out

In many instances, those who miss out on signing up for Part D must look elsewhere to find lower cost drugs. There are exceptions to this general rule of thumb. For instance, your customer may qualify for a Special Enrollment Period. The senior may have moved out of the service area, had other circumstances beyond their control that precluded them signing up for Part D or they were involuntarily dropped from their Medicare Advantage Plan.

When dealing with upset and distraught customers who have missed out on signing up for Part D, always ask for the backstory to see if they may fall under one of the “exceptions.” Taking care of your existing and potential customers and being a respected insurance agent is something earned by going the extra mile for your customers.